phenom is one of India’s leading managed office space providers, offering flexible, fully-equipped workspaces to startups, SMEs, and enterprises across multiple cities. As a fast-growing player in the coworking and commercial real estate space, Incuspaze handles a steady volume of new hires, vendor onboarding, and visitor traffic — making background and identity verification critical to their operations.
Prior to engaging with Hirestar.io, Phenom’s background verification process faced multiple friction points:
Slow, manual workflows delayed onboarding and created operational drag.
Recruiters were constantly involved, chasing updates from candidates and BGV vendors.
Disorganized BGV reports that were difficult to interpret.
Lack of automation and no HR system integrations.
AI-driven verification expectations unmet by legacy vendors.
These challenges consumed HR bandwidth and resulted in a subpar candidate experience.
Hirestar.io partnered with Phenom to deliver a tailored, technology-first BGV solution designed for scale and transparency
Fully Automated Self-Verification Portal: Empowered candidates to complete verification independently, with minimal HR intervention
Integrated Solution with HR Portal: Hirestar directly integrates with Phenom’s HR portal via the APIs, eliminating silos and manual processes.
AI + Blockchain Engine: Advanced AI flagged document anomalies in real-time, while blockchain ensured tamper-proof audit trails.
Custom Reporting Dashboards: Delivered clear, structured, and real-time BGV reports that were easy to consume and audit.
Customer Success Management: Hirestar provided dedicated Customer Success Managemer with SLA-driven responsiveness — reducing query resolution times from days to just hours.
Phenom subscribed to the following verifications services from Hirestar:
Criminal background checks
Employment history and education verification (directly integrated with 250+ universities)
Address and ID validation using Aadhaar and other national databases
NDNC and driver’s license verifications, adhering strictly to compliance SOPs
All services were full integrated with Phenom’s HR System, monitored for quality, and completely aligned with Phenom’s Standard Operating Procedures (SOPs).
80% reduction in HR workload due to automated workflows and candidate-led verification.
Less than 1% amber reports (i.e., cases with missing or inconclusive data), a new benchmark in report accuracy.
Turnaround time reduced by over 70%, with most reports completed in <72 hours.
Highest level of transparency across all stakeholders with live dashboards and clear audit trails.
Support resolution time dropped from days to hours, improving HR agility.
End-to-end HR portal integration via API, enabling a single-source view and effortless tracking.
Hirestar.io brought structure, speed, and intelligence to our background verification process. What stood out was their ability to deeply integrate with our systems, provide crystal-clear reports, and support us in real time. The drop in manual work and amber cases has been incredible. This is what modern BGV should look like.
Head of Talent Acquisition
